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Best in Class

Customer Service

At IMRIS our expertise is creating Operating Suites designed to positively affect clinical outcomes for patients. As we continue to evolve, we remain steadfast in our commitment to our customers. As part of our comprehensive Customer Support & Service, IMRIS offers full-service coverage to maintain your equipment and maximize the uptime of your IMRIS Operating Suite. Our 24/7 Customer Support number is available for troubleshooting assistance and fast diagnosis. If you need onsite assistance, an IMRIS Customer Service Engineer will be dispatched to your site.

IMRIS’s approach to customer service focuses on three key areas:

Transforming the Customer Experience

IMRIS is focused on enhancing our partnerships for the benefit of our shared customers. In parallel, we continue to educate and train our customer service team while also training and certifying our partners to service their own products within IMRIS Operating Suites. We are committed to empowering our employees and our partners with the necessary knowledge and expertise to support our shared customers and to transform the customer experience.

Increasing Customer Satisfaction
Customer Support has made enhancements to meet the demands of IMRIS’ growing customer base. This has resulted in the utilization of advanced systems and communication channels to manage product life cycle and to maintain it at current platform status. Our goal is to advance the standard of care as enabled by innovative technology, optimized clinical workflow, and a team dedicated to customer commitment.
Streamlined installation & Service
Optimized communication between program management and design planning continues to bring greater efficiency to the installation process. Installation specialists are continually implementing improvements to installation procedures, creating tools and utilizing technologies to increase timeliness and efficiency of installations.