Support
Best in Class
Customer Service
At IMRIS our expertise is creating Operating Suites designed to positively affect clinical outcomes for patients. As we continue to evolve, we remain steadfast in our commitment to our customers. As part of our comprehensive Customer Support & Service, IMRIS offers full-service coverage to maintain your equipment and maximize the uptime of your IMRIS Operating Suite. Our 24/7 Customer Support number is available for troubleshooting assistance and fast diagnosis. If you need onsite assistance, an IMRIS Customer Service Engineer will be dispatched to your site.
IMRIS’s approach to customer service focuses on three key areas:
Transforming the Customer Experience
IMRIS is focused on enhancing our partnerships for the benefit of our shared customers. In parallel, we continue to educate and train our customer service team while also training and certifying our partners to service their own products within IMRIS Operating Suites. We are committed to empowering our employees and our partners with the necessary knowledge and expertise to support our shared customers and to transform the customer experience.
Increasing Customer Satisfaction
