The surgical environment is evolving, and clinical support is evolving with it. IMRIS’ new Premium Clinical Support is the industry’s most comprehensive intraoperative service solution.

Our highly experienced team of Clinical Specialists leverage their expert knowledge of imaging modalities and surgical environments to enhance the customer experience. They are crossed-trained on current imaging technologies and applications to better support you and your hospital’s clinical staff. Following completion of system testing, you will be trained by an IMRIS Clinical Specialist on clinical workflow and safety protocols.

  • We integrate clinical workflows into new surgical environments
  • We educate and train clinical staff on equipment safety, best practices, and product usage
  • We provide real-time consulting during procedures
  • We maximize your uptime with technical and clinical support
  • We integrate new imaging modalities into your workflow, including intraoperative MRI, CT, and Angiography


“Finding Workflow Harmony.”

The Challenge

One of the nation’s top pediatric neurosurgeons reached out to us to help him find a more efficient and effective way to complete minimally invasive procedures in his hybrid IMRIS Surgical Theatre. He had performed numerous procedures using innovative surgical modalities such as laser ablation and robotics.

Like most surgeons, his workflow was highly specific. To aid in the placement of laser ablation fibers, the surgeon brought in a new technology, the ROSA® Surgical Robot (a MEDTECH product), which he had not previously used in his IMRIS Surgical Theatre and was concerned that it could interfere with his workflow.

The Solution

We worked with the surgeon and his staff from the very beginning. We involved everyone at key milestones, making sure every decision – from workflow specifics to the technology itself – made sense with the end goal being his surgical case.

When the date of the scheduled case arrived, he was already comfortable with the case workflow that we helped him establish. That service was carried out as part of IMRIS’ Premium Clinical Support model, which enables us to work with surgeons and OR staff before, during, and after the case to migrate workflow, train clinical staff, and consult during procedures – to help bring everything together for the best and safest possible outcome for the patient.

We adapted the environment to the surgeon’s needs, rather than the other way around. This is key when you’re introducing disruptive innovation to the OR.

– Parker Sims, Clinical Applications Specialist, IMRIS



Whether it’s preparing for your new hybrid IMRIS Surgical Theatre, orienting clinical staff, or introducing new technologies, we provide a robust, site-specific educational program to your clinical staff that’s key to the long-term success of your IMRIS Theatre.

Surgeons, anesthesiologists, perioperative nurses, and other clinical staff can benefit from our comprehensive clinical support, which includes:

  • Introducing clinical staff to new technologies
  • Establishing best practices
  • Developing rigorous safety protocols
  • Optimizing workflow efficiency



Our clinical team has a unique “hybrid” knowledge. We’re experts of clinical technologies, like imaging modalities, but we’re also experts of surgical workflow. We’re deeply familiar with your environment and the best practices within it.

This knowledge is highly valuable during operations, when the safe, efficient use of imaging devices is critical to outcomes. Our specialists often consult surgical teams during operations, leveraging our “hybrid” skillset to implement intraoperative imaging in real-time surgical situations.




Our clinical team has a unique knowledge of intraoperative imaging in the surgical environment. We’re experts of integrating imaging modalities within clinical workflows. We’re deeply familiar with your environment and can recommend best practices within it.

This knowledge is highly valuable during operations, when the safe, efficient use of imaging devices is critical to outcomes. Our specialists leverage their experience and skills to implement intraoperative imaging into real-time surgical situations.

Not only do we have extensive knowledge of clinical workflow and the intraoperative imaging environment, but we also have relationships with many of the world’s leading medical technology providers, giving us insight into the future of the industry.

As the medical world evolves and disruptive innovations emerge, we leverage this acumen to integrate groundbreaking technologies into your IMRIS Surgical Theatre.

Some of the technologies we integrate include:

  • Intraoperative MRI, CT, and Angiography
  • The world’s first and only moving iMRI
  • The MR Neurosurgical Table
  • Technologies that enable groundbreaking, minimally-invasive procedures



IMRIS offers comprehensive Customer Service to resolve technical issues and maximize the uptime of your IMRIS Surgical Theatre. If you purchase a service contract with your IMRIS Surgical Theatre, you will also have 24/7 technical support from our Customer Service Engineers.

Our Customer Service includes:

  • Maintaining system up-time (according to our “Performance Guarantee”) with fast response time
  • Providing planned maintenance according to your service contract
  • Supplying warrantied replacement parts

To connect with Customer Service, call +1 (866) 475-0525